Submit a Grievance Use this form to raise a concern or complaint about EcoSafi, our products, our staff, agents or contractors, or the effect of our operations on you or your community. It is free to use.You can give your name or stay anonymous. Grievances go to our HR team and are handled confidentially. We register every grievance within 3 working days. EcoSafi does not tolerate retaliation against anyone who raises a concern in good faith.You can also call +254 711 082 400 or email hr@ecosafi.com.About youWould you like us to contact you about this grievance?(Required) Yes, include my contact details so you can respond No, submit anonymously If you stay anonymous we cannot update you on the outcome.Your name(Required) First Last Phone number(Required)Email address Optional.How should we contact you? Phone call SMS WhatsApp Email What is your connection to EcoSafi?(Required)Select oneCustomerAgent or dealerSupplier or contractorEmployeeCommunity member or neighbourOtherGenderSelect oneFemaleMalePrefer not to sayOptional.AgeSelect oneUnder 1818 to 3536 to 60Over 60Prefer not to sayOptional.Your grievanceWhat is it about?(Required)Select oneProduct use or safety (stove, pellets, charging)Health, safety or environment (smoke, dust, noise, odour, waste)Company vehicles or deliveriesConduct of staff, agents or contractorsHarassment, discrimination or abuse, including sexualFraud, bribery or corruptionWorking conditions at a supplier or contractorLand or resource usePrivacy or misuse of personal informationOtherCountry(Required)Select oneKenyaUgandaZambiaOtherWhere did it happen?(Required)Town, county or district, and the place if you know it.When did it happen? Optional. An approximate date is fine.Is it still happening? Yes No Not sure What happened?(Required)Tell us what happened, how it affected you, and who was involved if you know.What would you like us to do?Optional.Have you reported this to EcoSafi before? Yes No When, and to whom?Confirmation(Required) The information I have given is true to the best of my knowledge, and EcoSafi may use it to look into and respond to this grievance.
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